Cracking TicketSwap

Initially, my answer was simple: ‘I’ve only been working there a few days, how am I supposed to know’? Now a few months in, I’m fresh out of excuses and it’s about time I shared a few trade secrets on how to make the most out of TicketSwap.

Enable push notifications via the app

First things first, email notifications are too slow a process. You have to enable push notifications through the app if you want any hope in snaring a ticket to an event in high demand.

If you want to ensure you’re moving at light speed, also take the passcode lock off your phone. Seconds, even milliseconds mean everything in the race for precious tickets.

Popular transacting times

It always helps to step inside the heads of other users too. If you can understand their buying and selling behaviours, you’re well on your way to becoming a Swapping Sensei.

It doesn’t take Albert Einstein to work out why there’s a huge spike in transactions the closer it gets to the event time. We humans are an unpredictable bunch, our mood and plans change like the wind. There’s a lesson here, never give up on the hunt or ticket sale. It’s more than likely, you’ll snare tickets to the show of your dreams hours before it starts. Stay on high alert! Be dressed and ready to run out the door!

Now if that still isn’t enough inside information, how about this? Between the hours of 5–10 pm at night, TicketSwap is a goldmine. Fans are out of the office, thinking about what gig to go to or which gig they can bail out of and how they can make their money back. You might think it’s best to navigate the platform when it’s not cluttered but I’m here to tell you the busier the better!

Selling tickets to popular vs less popular shows

If you’ve got a ticket for a Taylor Swift or Khalid show, you're going to have a lot of people waiting (not so patiently) for a ticket, and they'll be buying right up until the last minute, so you won't have a problem selling.

On the other hand, if you’re looking to find a new home for a ticket to a niche event, think wisely about how to sell it. Best to set an asking price of a few bucks below face value to ensure you make a sale. You’d rather walk away with some money in your bank than completely empty-handed. And it pains everyone to see a ticket go to waste.

Buy tickets at the gate (on our app)

Part of the reason TicketSwap exists is to safeguard music fans from being ripped off by scalpers at the door. More often than not, some shady looking character will extort your undying love for Amelie Lens, by selling you a ticket that’s an astronomical rip-off.

Skip this dilemma: head to a bar nearby for a few drinks, jump on the app and find yourselves last-minute tickets at a fair price. Then all’s left to do is head in and have a damn good time!

Quick sharing of tickets via our app

This particular crack arose thanks to discussions with our performance marketing specialists. It may surprise you but we’ve discovered that many of our fans aren’t fast-tracking their selling process. 

It’s super easy: just share your e-tickets directly to the app. We lead very busy lives these days. Literally 2 or 3 presses of your thumb and you’re ready to roll.

Adding a ticket alert without a set price

This one’s simple. If you want every chance of making it to a show then there’s no need to set a max price per ticket. This means that whenever a ticket becomes available, irrespective of the price, you’ll be notified. Sometimes, you can’t put a price on seeing your dream artist.

Never miss THAT event or let a ticket go to waste. Following these tips will leave you ahead of the pack for buying and selling on our platform. One person’s change of plans is another person’s treasure on TicketSwap.

FAQs: your top TicketSwap questions answered

What are the risks of buying on TicketSwap?

TicketSwap works hard to keep risks low, but it’s smart to double-check all ticket details. Every ticket is reviewed to stop dodgy listings, so you can accept sales with peace of mind.

Are there fake tickets on TicketSwap?

Our team checks every e-ticket and PDF before it’s listed, making TicketSwap one of the safest places to buy and sell tickets. Screenshots and photos aren’t allowed, so you’re not caught out by anything dodgy.

How do you get paid on TicketSwap?

Once your ticket is sold and the sale is confirmed, TicketSwap pays you quickly and securely. You’ll see the payout in your account and get an email to let you know.

How can I watch for tickets to a sold-out event?

Easy: just tap “Ticket alerts” on the event’s page. You’ll get an alert by email or app notification the second a new ticket is listed.

Can I sell more than one ticket at once?

Yes! You can list several tickets for an event as long as they’re all official e-tickets or PDFs.

What formats of tickets can I sell?

TicketSwap accepts official e-tickets and PDFs: no screenshots or photos, please. This keeps sales safe for everyone.

How do I manage my ticket listings?

Head to your account, view your listings, and edit or remove them anytime. You’re always in control.

What payment methods can I use to buy tickets?

TicketSwap supports popular options like credit card, Apple Pay, and others depending on your country. For more details, check the Payment & Payouts from our Help Centre.

Is my personal information safe on TicketSwap?

Absolutely. Your details are protected by secure technology, and you can manage your privacy settings anytime in your account.

How do I contact TicketSwap support?

If you need help, just use the “contact” option in the app or on the website. Our support team is here to help you every step of the way. Before contacting us, you can also check our Help Centre that has various FAQs answers.

Can I change my selling price after listing my ticket?

Yes, you can update your selling price before your ticket is sold, as long as it follows our price guidelines.

To wrap up

1. Sign up and download the TicketSwap app

2. Turn on push notifications for instant alerts

3. Add your favourite events or artists to your watchlist

4. Be ready for the hunt during the evening rush: 5-10 pm is prime time

5. Upload e-tickets or PDFs when selling, and price smart

6. Stay flexible: last-minute changes mean more chances for everyone

Ready to get started?

Don’t wait for your favourite event to sell out. Download the TicketSwap app, follow these tips, and be first in line for the shows you can’t miss.